Oh no you didn’t!
The BIG PARCEL that was supposed to be delivered before Christmas never came. John Lewis chased it but they couldn’t get anywhere either so they gave a full refund. So, no marks for UPS.
No marks for BP Gas either, despite me having lodged two complaints about non-delivery. The needle on my tank is now so far into the red I can no longer read it. Will they come before I run out? Will I soon have no central heating and no gas to cook with? Watch this space. To be fair to them it’s only THIRTY-ONE days since I asked for a top-up.
How do firms like these manage to survive?