‘I am very disappointed that you have run out of gas and I can assure you that I am investigating ways in which we can improve our service to you to ensure we avoid causing any further distress during the winter period… we will ensure that you are added to our priority list and this would generally mean an order will be with you in the next 3 working days’.
I was given the web address of a page where I can check on deliveries, so I’ve done that each day. It is very informative:
We’re sorry, but your delivery of gas is not scheduled for 13/01/2011
We’re sorry, but your delivery of gas is not scheduled for 14/01/2011
We’re sorry, but your delivery of gas is not scheduled for 15/01/2011
Perhaps Saturday isn’t a working day, which is odd, because you would hope that they would be working every day of the week at the moment to keep their customers happy. So, perhaps Monday…?